TryOn1. What this policy covers
This policy explains when a payment to TryOn can be refunded. It applies to anything you buy from us for the Service, including credit packs and paid plans, and it should be read together with our Terms of Use.
2. How payment works
Previews inside your daily allowance are free and need no payment details. Beyond that you can buy a one-off credit pack or a subscription: the price, the currency and what each option includes are shown on the checkout page before you confirm, and a credit pack is charged once.
A subscription renews while you keep it and can be cancelled at any time from the account page: cancelling stops the next renewal and the plan stays active until the end of the period you already paid for. If you see a charge you believe came from us, contact us before doing anything else.
3. Credits, plans and what they cost
A credit is spent when a generation is submitted, and the cost of the model and resolution is shown before you submit. Unused credits stay in the account and are not tied to a subscription, so cancelling a plan never deletes them.
4. Generation that fails
If a paid generation fails for a technical reason on our side, the credits it consumed are returned to your balance automatically, exactly once, usually within 24 hours. You do not need to write to us for that.
Credits are not returned when a generation fails because the upload breaks these Terms, because the file is corrupt, unsupported or too small to process, or because you cancelled after the job had started.
5. Unused credits
Unused credits can be refunded within 30 calendar days of purchase, provided the account has not been used to generate paid previews with them. Write to us from the email address on the account and include the order reference.
Credits that have already been spent, promotional credits, and credits granted as part of a discount or a giveaway cannot be refunded.
6. How to request a refund or dispute a charge
Write to support{'@'}toolsifyfree.com with the order reference, the date of purchase and the email address on the account. Tell us briefly what went wrong — you do not need to build a case.
If you disagree with our decision, reply to that message and ask for a second review. A dispute about a charge is handled by the same address, and we will answer it before you need to involve your bank.
7. What happens next
We review requests within 7 business days and reply with our decision. An approved refund goes back to the payment method you used; depending on the provider and your bank, it can take 5 to 10 business days to appear on your statement.
8. Late or missing refunds
If we have confirmed a refund and it has not arrived after 10 business days, check your statement again, then ask your bank or card issuer — cleared refunds sometimes sit in a pending batch. If it is still missing, contact us and we will chase it.
9. Chargebacks
Please contact us before opening a chargeback with your bank or card issuer. Most issues are settled faster by email, and a chargeback opened while we are already refunding you can slow the process down.
10. Your statutory rights and the 14-day right of withdrawal
Nothing in this policy reduces a right you have under the consumer law of your country. If you live in the European Union, the European Economic Area or the United Kingdom, you have 14 days from the day of purchase to withdraw from a purchase of digital content without giving a reason: write to support{'@'}toolsifyfree.com within those 14 days and we refund the full amount to the original payment method.
The right of withdrawal ends once the credits have been spent or a generation has started, because the content has then been supplied with your consent. Cancelling a subscription is separate: it stops the next renewal at any time, and a period you have already paid for is not refunded.
Where this policy and that law disagree, the law prevails.
11. Changes to this policy
We may update this policy. The date at the top of the page shows the current version, and a change never applies retroactively to a purchase you have already made.